Returns & Exchanges

At Big Green Egg, we stand behind the quality of our products and want you to be completely satisfied with your outdoor cooking experience. If you are not happy with your purchase, you may return unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to request a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Items

  Carefully place the unused item in its original box, ensuring all components and manuals are included to avoid restocking fees.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your package, covering any previous shipping marks.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, we will process your refund to the original payment method within 7-10 business days.